Titan Refund Group LLC ("Titan Refund Group," "we," "us," or "our") provides tax preparation services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website (titanrefundgrp.com) or services, you agree to this policy.
1. Information We Collect
- Contact information you give us, such as your name, phone number, email address, and mailing address.
- Tax information needed to prepare your return, such as identification documents, Social Security numbers, income forms (W-2, 1099), dependent information, and bank details for direct deposit.
- Communication records, including messages, texts, and emails you exchange with us.
- Website data, such as browser type, pages visited, and cookies, used to keep our site working properly.
2. How We Use Your Information
- To prepare, review, and electronically file your tax returns
- To schedule appointments and contact you about your return, documents, and account
- To send text messages you have consented to receive
- To meet our legal, regulatory, and recordkeeping obligations
- To improve our services and website
3. How We Share Your Information
We share your information only as needed to provide our services or as required by law, including with the IRS and state tax agencies when we file your return, with the software and service providers that help us prepare and transmit returns, and with financial institutions that process refunds or fee payments you request. These providers may use your information only to perform services for us.
We do not sell your personal information.
4. Text Messaging and Mobile Information
If you opt in to text messages, we use your phone number only to send the messages you agreed to receive. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. You can also contact us using the information below.
5. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to people who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your data and follow the safeguarding rules that apply to tax preparers.
6. How Long We Keep Information
We keep your information as long as needed to provide our services and to meet legal and tax recordkeeping requirements, then dispose of it securely.
7. Your Choices
- You may request access to, or correction of, the personal information we hold about you.
- You may opt out of text messages at any time by replying STOP.
- You may opt out of marketing emails using the unsubscribe link in any email.
8. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. Information about dependents is collected only from a parent or guardian to prepare their tax return.
9. Changes to This Policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
10. Contact Us
Titan Refund Group LLC
80 S.W. 8th Street, Suite 2000, Miami, FL 33130
Phone: (786) 983-5557
Email: [email protected]
Website: titanrefundgrp.com